Customer Technical Manager

Alexander Steele continue to work exclusively with a leading food business that supply a range of private label and branded food products to all UK retailers. This is an established business that is going through a period growth and we are supporting them to appoint a Customer Technical Manager at their facility in Essex. On offer: • A salary of £60,000 - £65,000 + bonus • 33 days holiday • Company Pension • Excellent career growth and development opportunities The role: Reporting to the Technical Director, the role of Customer Technical Manager will hold responsibility for providing a comprehensive technical service to the businesses key retailer accounts. You will ensure exceptional standards of integrity, food safety and legality are upheld for both the company and customer. Key accountabilities: • Key point of contact for customers (UK retailers) • Work with the internal customer functions to ensure technical agenda is in line with the business objectives. • You will visit customer sites and host customer visits to suppliers and at the business facility. • Management of customer specifications. • Creation and maintenance of technical policies which are to be in-line with customer policies and procedures. • Work alongside NPD and Innovation on projects from concept to launch. • Facilitate and provide technical support with the launch of products. • Look for continuous improvement and optimisation of systems and processes. Experience and skills required: • At least 3 years experience working in Customer Technical role and experience working with Major UK retailers (Tesco, M&S, JS etc.) • A degree in Food Science or equivalent. • The ability to manage projects & improving processes • Experienced in food safety and quality management systems including HACCP, and complaint handling. • Can communicate effectively with stakeholders at all levels. If you are on the market for a new role and fit the candidate requirements, please apply with a current CV. For more information please contact Tracey on 07837566646 / tracey.fleming@alexandersteele.com.